Delivery Policy

Last updated: 12 August 2026

At FITAMIN®, we aim to make delivery straightforward, reliable and easy to understand.

United Kingdom Delivery

For eligible orders fulfilled within the United Kingdom, our current standard delivery estimate is:

Standard Delivery — approximately 3–5 business days

The delivery options, estimated times and charges available for your order will be shown at checkout.

Delivery times are estimates unless a service is expressly stated to be guaranteed.

Business days generally exclude weekends and public holidays. Certain remote locations may require additional delivery time.

Order Processing & Dispatch

Orders are prepared for dispatch through the fulfilment location responsible for the products purchased.

Once your order has been dispatched, we will normally send a dispatch confirmation and, where available, tracking information.

During particularly busy periods, public holidays, exceptional demand or circumstances outside our reasonable control, processing or delivery may take longer than usual.

If a material delay affects your order, we will provide any remedy required by applicable consumer law.

Fulfilment Locations

FITAMIN® works with specialist fulfilment and logistics partners in the United Kingdom and internationally.

Depending on:

• the products ordered;

• stock availability;

• your delivery destination; and

• the fulfilment location assigned to the product,

items in the same order may be dispatched from different locations.

The fulfilment location used for an order does not affect statutory rights you may have against FITAMIN® as the seller.

Split Shipments

If your order contains products dispatched from different fulfilment locations:

• your order may arrive in more than one parcel;

• parcels may arrive on different dates; and

• separate tracking details may be issued.

You will not be charged additional shipping after checkout solely because FITAMIN® chooses to split an order between fulfilment locations.

Tracking

Where a tracked delivery service is used, tracking information will normally be provided once it becomes available from the carrier.

Tracking may take some time to update after a parcel has been dispatched or first enters the carrier's network.

A lack of an immediate tracking update does not necessarily mean that the parcel has not been dispatched.

Delivery Address

Please check your delivery information carefully before completing checkout, including:

• recipient name;

• house or building number;

• street;

• postcode;

• country; and

• any other information reasonably required for delivery.

If you notice an error after placing your order, contact us immediately at:

support@fitaminsupplements.com

We will try to help, but we cannot guarantee that an address can be amended once an order has entered fulfilment or been dispatched.

Incorrect or Incomplete Addresses

Where an order cannot be delivered because the customer supplied a materially incorrect or incomplete address, additional costs actually incurred for redirection or reshipment may be charged where permitted by law.

If a parcel has already been delivered to the address supplied with the order, recovery may not always be possible.

Please contact us promptly and we will review the circumstances.

Delivery Attempts, Refused & Unclaimed Parcels

Please follow any instructions provided by the delivery carrier following an attempted delivery.

If a parcel is returned because:

• an incorrect or incomplete address was supplied;

• reasonable delivery attempts were unsuccessful;

• the parcel was not collected following carrier notification; or

• delivery was refused without a valid legal reason,

please contact us.

Where reshipment is possible, reasonable additional delivery costs actually incurred may be payable before the parcel is resent, where permitted by law.

Any refund due will be handled in accordance with applicable law and our Returns & Refunds Policy.

This section does not affect rights relating to faulty, damaged, incorrect or misdescribed goods.

Lost or Undelivered Orders

If your order has not arrived within a reasonable period after its estimated delivery date, please contact:

support@fitaminsupplements.com

Please include your order number.

We may ask you to assist with a reasonable carrier investigation, including confirming non-receipt or providing other information reasonably required to investigate the shipment.

We may also investigate with the relevant carrier and/or fulfilment partner before determining the appropriate resolution.

Any carrier or fulfilment claim undertaken by FITAMIN® is an internal process and does not remove statutory consumer rights you may have against us.

Orders Showing as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please first check, where appropriate:

• the delivery address entered on your order;

• any designated safe place;

• other members of your household or building;

• reception or concierge areas; and

• any delivery information shown by the carrier.

If you still cannot locate the parcel, contact us promptly at:

support@fitaminsupplements.com

We will review the available delivery information and, where appropriate, investigate the shipment with the carrier.

Damaged Deliveries

If a parcel or product arrives damaged, please contact us as soon as reasonably possible.

For efficient investigation with our fulfilment and delivery partners, please keep the product and packaging and provide, where reasonably available:

• your order number;

• photographs of the affected product;

• photographs showing the damage;

• photographs of the outer packaging;

• photographs of any internal protective packaging; and

• a photograph of the shipping label.

Where possible, we recommend reporting visible transit damage within 48 hours of delivery so that we can investigate quickly with the relevant carrier or fulfilment partner.

The 48-hour request is for efficient investigation only and does not limit your statutory consumer rights.

Please do not dispose of a damaged product or its packaging until we confirm whether they are required for the investigation.

Risk During Delivery

For UK consumer orders, goods remain at our risk until they come into the physical possession of you or another person identified by you to receive them, except where applicable law provides otherwise.

Nothing in this Delivery Policy limits statutory rules relating to delivery or passing of risk.

International Delivery

FITAMIN® may deliver to selected international destinations where those destinations and services are available at checkout.

International delivery times and prices vary according to:

• destination;

• product;

• shipment weight;

• fulfilment origin;

• customs processing; and

• available delivery service.

The estimated delivery service and applicable shipping charge will be shown at checkout where available.

International shipments may take longer than domestic UK shipments because of customs clearance, border processing or local carrier networks.

Customs, Import Taxes & Duties

International orders may be subject to VAT, customs duties, import taxes or customs and clearance charges depending on the destination, value of the shipment, products ordered and delivery arrangement.

Where applicable charges are collected by FITAMIN® in advance, they will be reflected through the relevant checkout process.

Where lawful charges are not collected by FITAMIN® and are instead imposed by the destination country's customs authority, government agency or delivery provider, they may be payable by the recipient where applicable.

Where relevant, we aim to make the applicable treatment clear before or during checkout.

Customs authorities may inspect or delay shipments. Customs-processing times are outside our direct control.

International Product Restrictions

Supplement regulations and import requirements can differ between countries.

Certain products may therefore be unavailable for delivery to particular destinations.

We reserve the right to refuse or cancel an order before dispatch where we reasonably determine that:

• the product cannot lawfully be shipped to the destination;

• import or carrier restrictions prevent shipment;

• required delivery information is unavailable; or

• fulfilment cannot reasonably be completed.

If we cancel an affected order after payment has been taken, we will refund the appropriate amount.

Delays Outside Our Reasonable Control

Delivery may occasionally be affected by events outside our reasonable control, including:

• severe weather;

• carrier disruption;

• industrial action;

• border or customs delays;

• transportation disruption;

• regulatory or government action; or

• similar exceptional circumstances.

We will take reasonable steps to minimise the effect of such events.

Nothing in this section removes any remedy or right that applies under consumer law.

Delivery Questions

If you have a delivery question or there is an issue with your order, please contact:

support@fitaminsupplements.com

Please include your order number wherever possible.

Fitamin Supplements Inc.
Vancouver, British Columbia V5R 1L5
Canada

www.fitamin.uk