Privacy Policy

Last updated: 12 August 2026

At FITAMIN®, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.fitamin.uk, make a purchase, create an account, contact us or otherwise interact with FITAMIN®.

1. Who We Are

Fitamin Supplements Inc., trading as FITAMIN®, is responsible for the personal information described in this Privacy Policy where we determine how and why that information is processed.

Fitamin Supplements Inc.
Vancouver, British Columbia V5R 1L5
Canada

Website: www.fitamin.uk

Email: support@fitaminsupplements.com

For privacy-related enquiries, please contact us using the email address above.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect personal information including:

  • your name;

  • email address;

  • telephone number where provided;

  • billing address;

  • delivery address;

  • account details;

  • order and transaction information;

  • products purchased;

  • returns, refunds and customer-service information;

  • communications you send to us;

  • marketing preferences;

  • IP address;

  • device and browser information;

  • website activity and interactions;

  • cookie and consent preferences;

  • fraud-prevention and security information; and

  • other information you choose to provide.

Payment-card details are generally processed through authorised payment providers and may not be stored by FITAMIN® in full.

3. How We Collect Information

We may collect personal information:

Directly from you

For example when you:

  • place an order;

  • create an account;

  • subscribe to marketing;

  • contact customer support;

  • request a return or refund;

  • complete a form; or

  • communicate with us.

Automatically

Certain information may be collected through cookies and similar technologies when you use our website, subject to your privacy choices and applicable law.

From service providers

We may receive information from companies that help us operate our store, including payment providers, fulfilment partners, delivery carriers, fraud-prevention providers and ecommerce technology providers.

4. Why We Use Your Personal Information

We only use personal information where we have an appropriate reason to do so.

To perform our contract with you

We use information where necessary to:

  • process and fulfil your order;

  • administer payment;

  • arrange delivery;

  • provide order and delivery updates;

  • process returns, refunds and cancellations;

  • provide products or services you request; and

  • communicate with you about your order.

To comply with legal obligations

We may process information where necessary for:

  • accounting and taxation;

  • fraud prevention;

  • product-safety and traceability requirements;

  • responding to lawful requests from regulators or authorities;

  • maintaining legally required business records; and

  • complying with other applicable legal or regulatory obligations.

For our legitimate interests

Where our interests are not overridden by your rights, we may process information to:

  • operate and improve our website;

  • protect our business and customers;

  • prevent and investigate fraud or misuse;

  • provide customer support;

  • understand general website and business performance;

  • maintain appropriate business records;

  • defend or exercise legal rights; and

  • improve our products, services and customer experience.

With your consent

Where consent is required, we may use information for purposes such as:

  • marketing communications;

  • certain analytics technologies;

  • advertising technologies; and

  • personalised advertising or measurement.

Where we rely on consent, you may withdraw it at any time.

5. Order Fulfilment

FITAMIN® works with third-party service providers to manufacture, store, fulfil and deliver products.

To complete an order, we may share information reasonably necessary for fulfilment, such as:

  • customer name;

  • delivery address;

  • telephone number where required;

  • order details; and

  • relevant delivery instructions.

Our fulfilment partners are not authorised by FITAMIN® to use customer information for their own unrelated marketing.

6. Who We May Share Information With

Where reasonably necessary, personal information may be shared with categories of service providers including:

  • Shopify and ecommerce technology providers;

  • payment and payment-processing providers;

  • fraud-prevention and security providers;

  • fulfilment centres and warehouse partners;

  • postal operators and delivery carriers;

  • manufacturers or suppliers where reasonably necessary to investigate a product, quality or safety concern;

  • hosting, IT and website-service providers;

  • customer-support providers;

  • analytics providers;

  • advertising and marketing providers where lawfully enabled;

  • accountants, lawyers, insurers and other professional advisers; and

  • regulators, courts, law-enforcement agencies or public authorities where required by law.

We may also disclose information where reasonably necessary to protect our legal rights, investigate fraud or comply with a legal obligation.

7. Shopify

Our online store is hosted using Shopify, which provides ecommerce technology that enables us to operate the store and process customer transactions.

Shopify may process personal information in connection with providing its services to us.

Your interactions with Shopify technologies may also be subject to Shopify's own applicable privacy practices.

8. International Processing & Transfers

Fitamin Supplements Inc. is based in Canada and works with service providers located in different countries.

Personal information may therefore be transferred to or processed outside the United Kingdom.

Where applicable data-protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism or other legally permitted basis for the transfer.

9. Marketing Communications

Where permitted, we may send information about FITAMIN® products, offers, launches and services.

You can unsubscribe from email marketing at any time by using the unsubscribe link in a marketing email or by contacting:

support@fitaminsupplements.com

Withdrawing from marketing does not prevent us from sending transactional or service communications necessary to administer an order, account, refund or customer-service request.

10. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Some technologies are necessary for functions including:

  • operating the shopping cart;

  • checkout;

  • account access;

  • website security;

  • fraud prevention; and

  • remembering privacy preferences.

Subject to applicable law and your choices, we may also use technologies for:

  • analytics;

  • measuring website performance;

  • advertising measurement;

  • marketing attribution; and

  • personalised advertising.

Where consent is required for non-essential technologies, we will provide appropriate privacy choices through our website.

You may be able to review or change your cookie and privacy preferences using the privacy controls available on our website.

11. Product-Safety & Health Information

If you contact us regarding an adverse reaction, allergy, product-safety concern or another health-related issue, you may voluntarily provide information relating to your health.

Please provide only information reasonably necessary for us to understand and investigate the matter.

Where health information receives additional legal protection, we will process it only where we have an appropriate lawful basis and any additional condition required by applicable data-protection law.

We may share relevant information with a manufacturer, supplier, professional adviser, insurer or regulatory authority where reasonably necessary to investigate or respond to a genuine safety concern and where legally permitted or required.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, product-safety, traceability, fraud-prevention and dispute-resolution requirements.

Retention periods may therefore differ according to the type of information and why it is held.

When personal information is no longer reasonably required, we will delete, anonymise or otherwise appropriately dispose of it where practicable and required.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • receive certain information in a portable format;

  • withdraw consent where processing is based on consent; and

  • object to direct marketing.

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, contact:

support@fitaminsupplements.com

We may request information reasonably necessary to verify your identity before completing a request.

14. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

Email:

support@fitaminsupplements.com

Where applicable, UK individuals may also have the right to make a complaint to the Information Commissioner's Office (ICO).

15. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no website, online service or method of electronic transmission can guarantee absolute security.

16. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy information provided by any third-party website you choose to visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our website or services;

  • technology;

  • service providers;

  • business operations; or

  • applicable legal requirements.

The latest version will be published on www.fitamin.uk and will show its most recent update date.

18. Contact Us

For privacy questions or requests:

Email: support@fitaminsupplements.com

Fitamin Supplements Inc.
Vancouver, British Columbia V5R 1L5
Canada

www.fitamin.uk

FITAMIN® is a registered trade mark used by Fitamin Supplements Inc. with the permission of the registered proprietor.