Return and Refund Policy

Effective date: 19 September 2026

We want every FITAMIN order to arrive in good condition and match what you ordered. This policy explains when a return, replacement or refund is available. It does not limit any mandatory consumer rights that apply where you live.

Change of mind

If you are a consumer with a legal right to cancel an online purchase, you may notify us within 14 days after delivery. To qualify for a change-of-mind return, the product must be unused, unopened, factory sealed and in its original condition.

Because supplements are ingestible health products, we do not accept change-of-mind returns after a protective seal has been opened, broken or removed where the law permits this exclusion. We also do not accept a return merely because you dislike the flavour or did not experience a subjective result after opening the product.

After we authorise a return, you must send it within 14 days. Contact support@fitaminsupplements.com before sending anything. We will provide the return instructions and the correct return address. Items sent without approval, sent to the dispatch address, or sent cash on delivery may be refused.

Return shipping

For an eligible change-of-mind return, you are responsible for the return postage and for the parcel until it reaches the authorised return location, except where applicable law requires otherwise. We recommend a tracked service and proof of postage. We do not reimburse premium or expedited delivery charges beyond the least expensive standard delivery option when the law requires the original delivery charge to be refunded.

Damaged defective incorrect or expired products

If your order arrives damaged, defective, expired, incorrectly supplied or materially different from its description, contact us promptly at support@fitaminsupplements.com with your order number, a description of the issue, and clear photographs of the product, packaging, shipping label and batch or expiry information where relevant.

After reviewing the claim, we may offer a replacement, refund or another remedy required by law. For many verified low-value claims, we will not require the product to be returned. We may require a return where needed to investigate a safety, quality or fraud concern, and we will provide instructions. FITAMIN will cover reasonable return costs where the problem is our error or the product is faulty, as required by law.

FITAMIN quality promise

FITAMIN does not currently offer a voluntary taste, results or satisfaction guarantee. Our quality promise covers verified products that are damaged, defective, expired, incorrectly supplied or materially different from their description. Subjective preferences, failure to follow directions, or an individual response to an opened product do not by themselves qualify for a refund. This section does not limit a remedy required by law.

Non-returnable items

Except where an item is faulty, incorrectly supplied, not as described, or mandatory law provides otherwise, we cannot accept:

• opened or unsealed supplements and other ingestible products

• products that have been used, consumed, altered or damaged after delivery

• gift cards or downloadable products

• items marked final sale where local law permits the restriction

Refunds

We will notify you after we receive and inspect an authorised return, or after we approve a refund without return. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit.

Where UK cancellation rights apply, we will make the refund without undue delay and no later than 14 days after we receive the returned goods or receive acceptable evidence that you sent them back, whichever occurs first. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect the item, where the law allows.

Verification and misuse

A request must be made by the original purchaser and relate to an order from fitaminsupplements.com or another seller we identify as authorised. We may request proof of purchase, photographs, packaging, batch or expiry details, delivery information, identity confirmation reasonably connected to the order, or return of the remaining product. We may refuse a voluntary remedy where information is materially incomplete or false, or where there is reasonable evidence of fraud, repeated abuse, tampering or misuse. We will not refuse a mandatory legal remedy on this basis without a lawful reason.

Any promotional item supplied with the affected purchase must be returned if we request it. Where the law permits, the stated retail value of an unreturned promotional item may be deducted from a voluntary refund. This does not reduce a mandatory refund or remedy.

Orders refused or not collected

Refusing delivery, failing to pay properly disclosed import charges, or failing to collect a parcel does not automatically create a right to a full refund. If the parcel is returned to us, we will assess it under this policy. Where permitted by law, actual outbound shipping, return shipping, carrier charges and non-recoverable import costs may be deducted. This section does not limit rights relating to faulty goods or charges that were not properly disclosed before purchase.