Shipping policy

Shipping Policy

Effective date: 19 September 2026

FITAMIN orders are fulfilled and dispatched by our fulfilment partner in the United States. The processing and delivery estimates below apply unless a different estimate is shown at checkout or on the product page before you order.

Processing and delivery estimates

Stage

Estimate

Order processing before dispatch

1–2 business days

Estimated transit after dispatch

4–9 business days

Typical combined estimate

5–11 business days


Business days exclude Saturdays, Sundays and public holidays in the relevant origin or destination. Delivery dates are estimates, not guarantees. Customs inspections, severe weather, carrier disruption, remote-area delivery and incorrect address details can cause delay.

Shipping charges and tracking

Available shipping methods and charges are shown at checkout. When tracking is available, we will send it to the email address or telephone number provided with the order. Tracking can take several business days to update after dispatch.

Destination taxes duties and carrier fees

All international orders may be reviewed by customs. The treatment shown at checkout for your destination and order controls whether tax and duty are prepaid or payable on import. Rates and thresholds may change, so the exact amount appears at checkout rather than in this policy.

Destination

Checkout and import treatment

United Kingdom

Applicable UK VAT is collected at checkout on qualifying direct-to-consumer orders. Orders outside the relevant point-of-sale rules may be assessed at import unless checkout states that charges are included.

European Union

For eligible orders shown as duties and taxes included, applicable VAT and duty are collected at checkout and the shipment is sent on a duties-paid basis. Orders outside the available scheme or threshold follow the treatment displayed at checkout.

Australia

Australian GST is collected at checkout where FITAMIN is required or registered to collect it, including eligible low-value goods. Higher-value consignments or other charges may be assessed at import.

Other destinations

Checkout will state whether taxes and duties are included. If they are not shown as included, the recipient is responsible for charges assessed by customs or the carrier.


If checkout expressly states that duties and taxes are included but a carrier seeks the same charge again, do not pay it without first contacting support@fitaminsupplements.com where practical. Send us the carrier notice and tracking number so we can investigate. Government assessments caused by incorrect customer information, a destination-specific restriction, or charges not included at checkout remain the recipient’s responsibility to the extent permitted by law.

Address accuracy

Check your name, delivery address, postcode, email address and telephone number before submitting the order. Contact us immediately if a correction is needed. We cannot guarantee a change or cancellation after fulfilment begins. Additional shipping costs caused by an incorrect or incomplete address may be charged where permitted by law.

Order changes and cancellation before dispatch

Contact us immediately if you need to change or cancel an order. Automated fulfilment can begin soon after checkout, so we cannot promise that a request will be completed before dispatch. A shipment that can no longer be stopped must be handled under the Return and Refund Policy. This does not limit a statutory cancellation right.

Delivery and loss

A parcel may be delivered by a local postal or courier partner. If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, neighbours and any carrier notice, then contact us promptly. We will review the tracking and carrier information. Your mandatory rights remain unaffected.

If a parcel appears lost or materially overdue, contact support@fitaminsupplements.com with the order number. We may ask you to confirm the address, provide a non-receipt statement, and cooperate with a carrier investigation before issuing a replacement or refund. A carrier scan is evidence of delivery but is not treated as conclusive where applicable law requires us to establish delivery to you.

Local import rules and restricted destinations

Supplement, ingredient, labelling, quantity and personal-import rules differ by country and can change without notice. We take reasonable steps to enable only destinations we believe we can serve, but storefront availability is not a legal determination that every product or quantity may be imported by every customer.

Before ordering, you are responsible for checking whether the product, its ingredients and the ordered quantity are permitted for personal import and use at the delivery destination, and whether any permit, prescription, identity document or customs action is required. You must provide accurate information and complete lawful carrier or customs requests. This allocation of responsibility does not transfer to you any obligation that the law places on FITAMIN or remove a remedy for our breach.

We may refuse, hold or cancel an order that we reasonably believe cannot be lawfully, safely or reliably supplied. If we cancel before dispatch, we will refund the amount paid. If a shipment is refused, seized or returned because of a customer-specific import restriction or failure to complete a lawful request, the Return and Refund Policy applies and recoverable shipping, return, storage, destruction or government charges may be deducted where the law permits.

Events outside reasonable control

We are not responsible for delay caused by events outside our reasonable control, including customs holds, carrier network disruption, severe weather, labour action, public-health measures, war, civil disorder or government action. We will take reasonable steps to reduce the effect, keep you informed where practical, and provide any cancellation or refund required by law.

Contact

For shipping questions, email support@fitaminsupplements.com.